Customer Success Manager – Digital and Scale

Services

Ghent / Gembloux / Vilvoorde

Deel deze vacature

As a Customer Success Manager – Digital and Scale, you will help build a scalable customer success engine within Corilus. You’ll ensure that our smaller customer segment (typically < €25K ARR) realizes value efficiently through smart automation, digital touchpoints, and data-driven engagement programs. 

Your work will enable us to proactively guide hundreds of customers remotely, ensuring satisfaction, adoption, and retention while continuously improving how we operate. 

Challenge?

  • Design and manage 1-to-many customer success programs (digital onboarding journeys, email campaigns, webinars, academy). 
  • Monitor customer health through usage analytics, satisfaction scores, and engagement KPIs, help us reshape that we identify risk and opportunities.  
  • Identify triggers for upsell, cross-sell, and churn risk, and implement playbooks for each scenario. 
  • Intervene 1:1 with high-potential or at-risk customers when required. 
  • Gather and share customer insights and feedback with Product, Marketing, and Care teams. 
  • Collaborate closely with our Chief Customer Officer, Marketing, Product, and Support teams to strengthen adoption our our Support and Technical Delivery teams.  
  • Report regularly on retention, churn, CSAT, and program performance metrics. 
  • Continuously optimize processes, tools, and workflows to improve scale efficiency. 

Profile?


  • 3–5 years of experience in Customer Success, Customer Operations, or a related SaaS/tech role. 
  • Strong understanding of automation, digital engagement, and process optimization. 
  • Analytical and comfortable turning data into actionable insights. 
  • Excellent written and verbal communicator across digital channels. 
  • Experienced with CRM / CS platforms, analytics tools, and workflow automation. 
  • Affinity with technology or e-health / healthcare is a plus. 
  • Fluent in Dutch and English; working knowledge of French preferred. 
  • A proactive, self-starting mindset, you take initiative and deliver results. 
  • Balance between structure and pragmatism in a fast-moving environment. 
  • Motivation to create customer value through efficiency and innovation. 
  • Curiosity, adaptability, and eagerness to learn new tools and methods. 


Offer:

  • At Corilus, you help shape the future of digital healthcare. 
  • Your work ensures that medical professionals can deliver better, faster, and more connected care through technology. 
  • In this role, you’ll define how we support customers at scale, directly influencing both our growth and the quality of every customer experience. 
  • Lot of learning opportunities as we are constantly pushing ourselves to improve our processes and enhance our business partnering support with in depth business analysis
  • At Corilus, we believe in rewarding our employees for their commitment. You can count on an attractive salary package aligned with your experience and responsibilities, complemented by a wide range of extra-legal benefits including a company car + fuel card, hospitalization insurance, group insurance, and an additional ambulatory care insurance, …
  • A solid and extensive training plan complemented by our Corilus Employee College, ensuring continuous improvement of your knowledge
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