Customer Success Manager – Digital and Scale

Services

Gent / Gembloux / Vilvoorde

Deel deze vacature

As a Customer Success Manager – Digital and Scale, you will help build a scalable customer success engine within Corilus. You’ll ensure that our smaller customer segment (typically < €25K ARR) realizes value efficiently through smart automation, digital touchpoints, and data-driven engagement programs. 

Your work will enable us to proactively guide hundreds of customers remotely, ensuring satisfaction, adoption, and retention while continuously improving how we operate. 

Challenge?

  • Design and manage 1-to-many customer success programs (digital onboarding journeys, email campaigns, webinars, academy). 
  • Monitor customer health through usage analytics, satisfaction scores, and engagement KPIs, help us reshape that we identify risk and opportunities.  
  • Identify triggers for upsell, cross-sell, and churn risk, and implement playbooks for each scenario. 
  • Intervene 1:1 with high-potential or at-risk customers when required. 
  • Gather and share customer insights and feedback with Product, Marketing, and Care teams. 
  • Collaborate closely with our Chief Customer Officer, Marketing, Product, and Support teams to strengthen adoption our our Support and Technical Delivery teams.  
  • Report regularly on retention, churn, CSAT, and program performance metrics. 
  • Continuously optimize processes, tools, and workflows to improve scale efficiency. 

Profile?


  • 3–5 years of experience in Customer Success, Customer Operations, or a related SaaS/tech role. 
  • Strong understanding of automation, digital engagement, and process optimization. 
  • Analytical and comfortable turning data into actionable insights. 
  • Excellent written and verbal communicator across digital channels. 
  • Experienced with CRM / CS platforms, analytics tools, and workflow automation. 
  • Affinity with technology or e-health / healthcare is a plus. 
  • Fluent in Dutch and English; working knowledge of French preferred. 
  • A proactive, self-starting mindset, you take initiative and deliver results. 
  • Balance between structure and pragmatism in a fast-moving environment. 
  • Motivation to create customer value through efficiency and innovation. 
  • Curiosity, adaptability, and eagerness to learn new tools and methods. 


Offer:

  • At Corilus, you help shape the future of digital healthcare. Your work ensures that medical professionals can deliver better, faster, and more connected care through technology. In this role, you’ll define how we support customers at scale, directly influencing both our growth and the quality of every customer experience. 
  • Lot of learning opportunities as we are constantly pushing ourselves to improve our processes and enhance our business partnering support with in depth business analysis
  • At Corilus, we believe in rewarding our employees for their commitment. You can count on an attractive salary package aligned with your experience and responsibilities, complemented by a wide range of extra-legal benefits including a company car + fuel card, hospitalization insurance, group insurance, and an additional ambulatory care insurance, …
  • A solid and extensive training plan complemented by our Corilus Employee College, ensuring continuous improvement of your knowledge
Solliciteer online →

Deel deze vacature