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Services · Corilus Gent · Hybrid

Customer Success Manager – Mid-Market

About Corilus

Corilus is the leading provider of digital solutions for healthcare professionals in Belgium, with over 30 years of experience building software for doctors, pharmacists, nurses, and care coordinators. Today, we serve more than 70,000 healthcare professionals.

We are now at an inflection point. Following the acquisition of Sofia Dévelopement in France and backed by PSG and Rivean Capital, we are consolidating our portfolio into a unified, AI-native platform that will redefine clinical software across Belgium and France.

We are looking for builders — people who see the gap between what healthcare software is today and what it could be, and who want to close it.

About the Role

As a Customer Success Manager – Mid-Market, you will be the trusted advisor and main point of contact for a portfolio of around 50–60 customers (typically €25K–€75K ARR). Your mission is to ensure these customers achieve measurable success, prevent churn, and uncover opportunities for growth. You are both a relationship builder and a growth driver, central to Corilus’s ambition to deliver excellence at scale.

Challenge

  • Manage the full customer lifecycle: onboarding, adoption, business reviews and renewals, as well as generating opportunities for upsell/cross-sell.

  • Maintain regular, proactive contact with your customers to build relationships and manage expectations. Act as Single Point of Contact for escalations within your book of business.

  • Monitor account health, identify risks early, and define mitigation plans.

  • Collaborate with Sales and Marketing to identify and execute upsell or cross-sell opportunities.

  • Collect and translate customer feedback into actionable insights for Product and Marketing.

  • Organize webinars, trainings, or events to boost product adoption and customer engagement and support our digital segments as needed.

  • Track and report on key success indicators: CSAT, churn, adoption, and portfolio growth.

  • Coordinate internal resources (Support, Product, Technical delivery teams) to deliver solutions effectively, specially during the Onboarding phase.

Profile

  • 3-5 years of experience in Customer Success, Account Management, or a similar SaaS/tech environment.

  • Proven experience managing a customer portfolio with a focus on renewals and expansion.

  • Data-driven and analytical; you make informed decisions using metrics and insights.

  • Strong communication and presentation skills, comfortable with senior stakeholders.

  • Customer-focused, solution-oriented, and commercially minded.

  • Skilled collaborator with cross-functional teams (Product, Marketing, Sales).

  • Interest in healthcare or e-health is a strong advantage.

  • Fluent in French and Dutch is preferred, although only French is still acceptable; good knowledge of English is a plus.

  • A structured and self-driven approach to managing complex accounts.

  • Commercial awareness combined with a genuine care for the customer.

  • Experience using CRM, Customer Success, and reporting platforms.

  • Resilience, flexibility, and ownership in driving results.

What we offer

  • A fascinating and challenging role within an experienced, highly innovative, and dynamic team and company.

  • Lot of learning opportunities as we are constantly pushing ourselves to improve our processes and enhance our business partnering support with in depth business analysis

  • At Corilus, we believe in rewarding our employees for their commitment. You can count on an attractive salary package aligned with your experience and responsibilities, complemented by a wide range of extra-legal benefits including a company car + fuel card, hospitalization insurance, group insurance, and an additional ambulatory care insurance, …

  • A solid and extensive training plan complemented by our Corilus Employee College, ensuring continuous improvement of your knowledge.

Afdeling
Services
Locations
Corilus Gent
Remote status
Hybrid

About Corilus

Corilus is a leading provider of digital solutions for healthcare professionals, with more than 30 years of experience delivering innovative software that helps doctors, pharmacists, nurses, and other care providers work more efficiently so they can focus on patient care, serving over 70,000 healthcare providers across Europe.

Services · Corilus Gent · Hybrid

Customer Success Manager – Mid-Market

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